Refund policy

 

At Aurevynn — Time, Designed Beautifully, we want you to be happy with your purchase. If your wall clock does not meet your expectations, our Return & Refund Policy explains how to request a return, exchange, or refund.

1. 14-Day Return Policy

We offer a 14-day return window. You must request a return within 14 days of receiving your order.

To qualify for a return, the following conditions generally apply:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, accessories, and included components.

  • Proof of purchase or your order number must be provided.

  • The return request must be submitted within 14 days of delivery.

Products that show signs of misuse, intentional damage, or damage caused by improper installation may not qualify for a return, subject to applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Products

If your wall clock arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue, provide:

  • Your order number.

  • A brief description of the problem.

  • Clear photographs of the product and its packaging, where possible.

We will review your request and explain the available options, which may include a replacement, exchange, or refund, as appropriate under our policy and applicable law.

3. How to Request a Return

To request a return:

  1. Contact us at support@aurevynn.com within 14 days of receiving your order.

  2. Include your order number and the reason for your return.

  3. Wait for our team to provide return instructions and confirmation.

  4. Pack the product securely and follow the return instructions provided.

Please do not send a product back before receiving return instructions from our support team.

4. Refund Policy — Within 3 Days

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed within 3 business days of approval.

The time it takes for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

Refunds will generally be issued through the original payment method where possible. If another arrangement is necessary, our team will contact you.

5. Return Shipping Costs

For products returned because of a change of mind, customers may be responsible for return shipping costs, where permitted by applicable law.

If the product arrives damaged, defective, or incorrect, please contact us before returning it. We will explain the appropriate return arrangements in accordance with applicable law.

6. Exchanges

If you would like to exchange your wall clock for another design, please contact our support team.

Exchanges depend on product availability and approval. If an exchange is not possible, we may offer an eligible refund in accordance with this policy and applicable law.

7. Non-Returnable Situations

A return may be declined if the product does not meet the stated return conditions, except where a return, replacement, or refund is required by applicable law.

Nothing in this policy limits any mandatory rights you may have regarding faulty, defective, or misdescribed products.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible at support@aurevynn.com.

We will do our best to accommodate cancellation requests before dispatch. Once an order has been dispatched or delivered, the return process may apply instead.

If a prepaid order is cancelled and a refund is due, the refund will be processed in accordance with this policy and applicable law.

9. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Store Name: Aurevynn
Email: support@aurevynn.com
Phone: +1 435-529-7741
Address: 93 N State St, Salina, UT 84654, United States
Website: aurevynn.com

Thank you for shopping with Aurevynn.

Aurevynn — Time, Designed Beautifully.